Unemployment Insurance for Employers

Employers play an important role in providing unemployment insurance (UI) benefits to workers. UI benefits offer workers temporary income while they’re out of work or working reduced hours. Employers fund the UI program. They also serve as a resource for unemployed workers seeking UI benefits. The Department of Unemployment Assistance (DUA) manages the UI program. Use the resources below to learn more.

DUA Employer Customer Services Resources

How to contact DUA?

Employers can report fraud-related issues by emailing UIReturntowork@detma.org.

Please include in all email correspondence with DUA:

  • The legal name of the business
  • Your employer account number (EAN)
  • Your federal tax identification number (FEIN)
  • A detailed summary explaining your issue

Contact the benefits call center at (617) 626-6800 for assistance with completing fact-finding questionnaires such as those listed below. Select Option 1, then Option 2 for the fact-finding line.

  • Employer Wage Requests
  • Lack of Work Questionnaires
  • Remuneration/Severance Pay Questionnaires
  • Confirmation of Employment

If you are having trouble accessing your account, please click HERE to refer to this guide to reset your password.

Visit the DUA website for a list of other self-service options.

Contact the Employer Customer Service Call Center at (617) 626-5075.

You also can send an email to the appropriate mailbox below.

  • Please include in all email correspondence with DUA:
  • The legal name of the business
  • Your employer account number (EAN)
  • Your federal tax identification number (FEIN)
  • A detailed summary explaining your issue

For assistance, please email EmployerCharge@DETMA.ORG.

  • Benefit Charge Protests
  • Benefit Charge Statements
  • Seasonal Certification

For assistance please email: UIEmployerHelp@DETMA.ORG

  • Acquisitions/Mergers
  • Add a UI Online System Administrator
  • Address Change
  • Business Transfer
  • Change in Organizational Type
  • Employer Password Reset
  • Legal Name Change
  • New Employer Registration
  • Suspend/Revive Employer Account

For assistance, please email: UIEmployerReports@DETMA.ORG

For assistance please email: UIEmployerRates@mass.gov

For assistance please email: EOLEmployerIntercept@mass.gov

  • Federal Payment Intercept
  • State Payment Intercept
  • Requests for Review

For assistance please email: Revenue.Enforcement@DETMA.ORG

  • Audit
  • Bank Levies
  • Bankruptcy
  • Certificates of Compliance
  • Certified Assessments
  • Cumulative Statements of Amounts Past Due
  • Demand Notices
  • Judgments
  • Liens
  • Payment Plans
  • Petitions for Reassessment

  • EMAC Supplement charging has stopped as of 4th Quarter 2019

For assistance please email: emac.questions@detma.org